System Support Specialist I
Dallas County Community College District
Job no: 497948
Work type: Full-time
Work Schedule: Monday-Friday (8:00-5:00)
System Support Specialist I
Job Title Code
Salary Range (Full-Time)
$3,000.00 mo. - $3,450.00 mo. (dependent on experience and other considerations)
Hourly Rate (Part-Time)
$17.31 per hour
And entry level position responsible for providing desktop computer support and first-level application and network troubleshooting for internal and external users.
Required Knowledge, Skills & Abilities
General knowledge of computer hardware and software with an understanding of how it integrates with the computing systems and databases. Ability to apply knowledge of the broad range of technologies to achieve effective solutions. Quick learner with high attention to detail and ability to multi-task. Able to build effective relationships with internal and external partners to enhance collaboration and understanding. Able to keep track of deadlines and timelines and provide timely follow-up. Must be flexible with the ability to adapt to changes quickly and think conceptually. The ability to prioritize and escalate tickets to tier level two with detail and supporting documentation, ensuring that service level agreements are met. Ability to effectively communicate technical concepts to other technical staff members. Strong written and verbal communication skills. Must have excellent customer service skills and be service oriented.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
Associates Degree with one (1) year of experience in work related field. Transcripts will be required. *** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
Preferred Skills/Additional Requirements
Apple hardware and software troubleshooting experience preferred.
To Apply Visit:http://opportunities.dcccd.edu/cw/en-us/listing/
The seven independently accredited colleges of the Dallas County Community College District are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression.
Dallas County Community College District complies with the Americans with Disabilities and Veterans Act. If you require special accommodations in order to apply for a position, please contact Cynthia Brown, District Human Resources Office, at 214-378-1501.
When inquiring or applying for this position, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within the Dallas County Community College District and at other institutions of higher education in the region on www.AcademicCareers.com